CASE STUDY

My Health+ Team Process

2024

Project Overview

Challenge

Creating this foundation was about shaping culture and standards for how design drives impact. The documentation became a living resource—onboarding new members, enabling collaboration, and ensuring world-class digital healthcare experiences.

Solutions

  • Established a strategic, user-centered design process rooted in principles of simplicity, empathy, consistency, precision, and innovation.
  • Developed an iterative workflow that begins with user research and moves through collaborative design, prototyping, and continuous evaluation—ensuring solutions remain relevant and adaptable.
  • Created comprehensive documentation and standardized best practices in Figma, streamlining onboarding and enabling seamless collaboration.
  • Fostered alignment across product, development, and research teams through regular communication and shared tools, driving a unified vision.
  • Empowered designers to iterate, gather insights, and uphold high standards of quality and consistency throughout the product experience.

Role

Process Design Lead, responsible for developing the framework, creating templates and tools, training the design team, and ensuring organization-wide adoption across all healthcare design projects.

Tools

6-month development and rollout process with 12-person design team. Achieved 100% adoption rate across organization with ongoing refinement based on team feedback and evolving healthcare requirements.

Design Process Framework